Taking time to express appreciation to volunteers after an event isn’t just polite – it’s an important tool in creating a positive Club culture, improving volunteer retention, increasing motivation and satisfaction, and turning “one-timers” into regular volunteers and ambassadors for your Club. While formal volunteer recognition programs are an effective way to say thank you to volunteers who reach established milestones, simple, sincere, and timely expressions of gratitude are just as essential. 

Here are some easy, impactful ways to thank your volunteers on a regular basis:  

1. Close the day by saying thank you. 

A sincere, verbal thank you at the end of the day goes a long way. Call out what volunteers accomplished, and why it matters to the Trail and hikers. “I know those drains were a lot of work, but they’ll make a big difference in keeping puddles off of the Trail.” 

2. End the day together. 

When possible, end with a short group circle or tailgate moment. This creates a sense of completion and shared purpose, and reinforces that volunteers are part of something bigger. 

3. Offer simple comforts. 

Cold drinks, snacks, or a hot coffee or tea on chilly days are small but powerful ways to show appreciation and provide a chance for volunteers to enjoy informal time together. Inviting volunteers to gather after a work day for a post-event snack, meal, or beverage can also help cultivate a sense of belonging among volunteers.  

4. Acknowledge newcomers. 

Make a point to welcome and thank first-time volunteers individually. This personal touch increases the likelihood that new volunteers will return and provides the opportunity for them to ask questions and learn more about working with the Club in the future.  

5. Follow up within 48 hours. 

Send a short thank you email after a volunteer event. Make sure to add new volunteers to your communications list. Include: 

• Gratitude for volunteers’ time and energy 

• A recap of what was accomplished 

• An invitation to the next volunteer event 

• A request for feedback on their experience 

• Words of thanks from hikers, if relevant 

• A photo from the day, if possible 

Paul Curtin, the Carolina Mountain Club’s Vice President and A.T. Supervisor, sends thoughtful and timely follow-up emails after the Club’s popular Friday Crew and Remote Overnight Crew work trips. Below is one of his recent messages (edited for brevity; emphasis added): 

Consistent, genuine appreciation reminds volunteers that their time and effort truly matter. When volunteers feel seen, valued, and connected, they are more likely to return, bring friends, and deepen their commitment. Even the simplest acts of gratitude can leave a lasting impact.