The Appalachian Trail Conservancy’s (ATC) mission is to protect, manage, and advocate for the Appalachian National Scenic Trail (A.T. or Trail).
Under the direction of the Director of Visitor Services, the Information Services Manager is responsible for ensuring the implementation of the public-information services of the Conservancy related to Trail-wide hiking information for a wide variety of Trail users. This entails the delivery of thorough and accurate information about the Trail and the Conservancy to those who request it for their personal use, through various media as well as through direct contact in the visitor’s center and public events.
Essential Duties and Responsibilities
- Ensures that content of hiking-related pages on website are accurate and current, with particular focus on the Trail Updates page and Hiker Resources Library.
- Responds to hiking and Trail-related information queries to ATC HQ via email, social media, telephone, and mail. May train volunteers responsible for handling Trail-related information queries from time to time.
- Will be responsible for recording inbound queries and other correspondences to ATC’s constituent relationship management system; adding new contact info to ATC’s constituent database; and, updated constituent information as needed.
- Works with ATC staff — including the Director of Visitor Services, Visitor Center Supervisors, Trail Education Specialists, Director of Communications, Social Media Manager, and Director of Visitor Use Management — to ensure public-facing information is accurate.
- Works with cooperative management partners including but not limited to the National Park Service, Forest Service, state and local land managers, trail maintaining clubs (and their volunteers), and designated A.T. Communities on an ongoing basis to learn and share key Trail information with ATC’s constituents.
- Serves as content expert/resource for Trail-wide information.
- Advises on content for events and workshops in ATC’s visitor centers in Harpers Ferry, WV and Damascus, VA that have an educational focus. May also advise on developing content for ATC’s “Smart Start” program at Amicalola Falls State Park Visitor Center and Monson, ME Visitor Center.
- Assists in the development and updating of ATCamp.org, ATC’s hiker registration system. May occasionally develop content for hiker alerts distributed through ATCamp.org.
- Coordinates with regional offices on information requests when appropriate.
- In coordination with Visitor Center Supervisors, ensures messaging in ATC’s visitor centers is consistent and current with ATC policies and Leave No Trace principles.
- Assists in the creation, vetting, and dissemination of material promoting sustainable use of the Appalachian Trail, ensuring best Leave No Trace practices are reflected in messaging. May also incorporate messaging from the Recreate Responsibly Coalition guidelines.
- In coordination with conservation staff, maintains relationships with various Trail partners – from Trail clubs to hiking organizations like the Appalachian Long Distance Hikers Association – to disseminate information on responsible recreation and shared stewardship.
- Serves as back-up remote staffing for various communications, visitor center, and visitor services functions.
- Assists with organizing ATC events.
- Other duties as assigned.
- Bachelor’s degree.
- 3-5 years of experience in hiking or conservation related information services, or a related field.
- Demonstrated professionalism and maturity in public-information capacities.
- A thorough knowledge of the Appalachian Trail, its facilities, traditions, and regulations, and its management-policy apparatus, as either a hiker or a trail-maintainer.
- Excellent organizational and communications skills.
- Experience collecting information of various types from various sources and compiling it into comprehensive, useful forms for the public and internal use.
- Knowledge of professional practices and standards and the ability to conduct research and apply that knowledge to new situations is required.
Physical Demands and Work Environment
- Frequently communicates with staff, partners, and the public by phone, email, virtual meeting, and in person.
- Primarily works in a home office environment operating a computer in a stationary position.
- Some travel will be required.
Please submit a cover letter, resume and contact information for three professional references to ADP. Please state how you heard about this job in your cover letter.
ATC Equal Employment Opportunity Statement
The Appalachian Trail Conservancy (ATC) encourages collaboration, flexibility, and fairness with all employees and volunteers to enable participation and contributions to their fullest potential. We are committed to being a diverse and inclusive organization, and recognize that diversity contributes to an effective and successful organizational culture and mission. The ATC prohibits discrimination in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and/or expression), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, political affiliation, union membership, or any other status protected by the laws and regulations in the locations where we operate.