Primary Purpose

The Visitor Center Representative will carry out daily operations for the Damascus Trail Center (DTC) and will report to the Damascus Trail Center Supervisor. The Representative will engage and educate visitors to the A.T., the Appalachian Trail Conservancy, and nearby recreation areas. At times, the Visitor Center Representative may be responsible for daily operations with little to no support staff and will occasionally work directly with volunteers.

This position is a part-time seasonal position beginning in July 2022 and concluding November 1, 2022. Weekly hours are not to exceed 20 per week. Weekend and holiday work may be required. This position has the option to renew for the 2023 season (May 2023 – November 1, 2023).

 

Essential Duties and Responsibilities

  • Perform opening and closing procedures of the facility.
  • Carryout daily reports and report items of significance to Damascus Trail Center Supervisor.
  • Welcome all visitors by creating an inclusive and positive environment by providing excellent customer service.
  • Assist visitors by answering inquiries (in-person or phone), promote the A.T., ATC, and stewardship for outdoor recreation.
  • Inspire visitors to donate or become a member of the ATC.
  • Track visitor data in appropriate ATC database.
  • Carryout membership and retail transactions. Run EOB reports and deposit these reports.
  • Monitor retail and visitor information inventories. Restock as needed.
  • Assist visitors with incident reporting by following ATC’s incident reporting guidance.
  • Keep the facilities (interior, exterior, and garage) in excellent condition. Follow the daily cleaning check list and instruct volunteers on daily cleaning.
  • Assist with visitor center events or activities including setup, breakdown, promotion, and logistics as needed.

Qualifications

  • Excellent customer service and experience in the hospitality industry
  • Excellent interpersonal communication and public speaking skills
  • A high level of demonstrated professionalism in communications, especially verbal and electronic communications.
  • Must be able to work alongside volunteers, provide guidance for daily tasks to volunteers, and be a supportive team member.
  • Proficient with Microsoft Office Suite and database management software.
  • Ability to problem-solve and meet multiple deadlines.
  • High degree of initiative and a team player.
  • Demonstrable familiarity with Damascus, nearby recreation opportunities, and local offerings.
  • Preferred knowledge of regional trail systems.
  • A working familiarity with the Appalachian Trail

Physical Demands and Work Environment

  • Evening and weekend work maybe required.
  • A high level of demonstrated professionalism in verbal and electronic communications.
  • Evening and weekends may be required and occasional holidays. Working directly with the public.
  • Shared office environment with moderate noise level
  • Must be able to lift 15 pounds at times.

Additional Details

  • This is a non-exempt hourly position with an hourly rate of $15.00
  • COVID-19 vaccination will be required for this position as a condition of employment. Medical and religious exemptions may apply.

To Apply

Please submit an application packet that consists of a resume and cover letter. Applications will be accepted until the position is filled. Please apply as soon as possible.

Click here to apply through our ADP portal.

ATC Equal Employment Opportunity Statement

The Appalachian Trail Conservancy (ATC) encourages collaboration, flexibility, and fairness with all employees and volunteers to enable participation and contributions to their fullest potential.

We are committed to being a diverse and inclusive organization and recognize that diversity contributes to an effective and successful organizational culture and mission.

The ATC prohibits discrimination in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and/or expression), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, political affiliation, union membership, or any other status protected by the laws and regulations in the locations where we operate.

Appalachian Trail Conservancy’s Identity Statement